1. Introduction
This Privacy Policy describes how VidFlowAI ("we," "us," or "our") collects, uses, and protects your information when you use our website and platform. We are committed to handling your data responsibly and transparently.
2. Information We Collect
We may collect the following types of information:
- Account information — name, email address, and password when you create an account.
- Billing information — processed securely through our payment provider. We do not store card details.
- Usage data — pages visited, features used, session duration, and device/browser type.
- Content data — information you input to generate content, including product URLs and descriptions.
- Cookies — used for authentication, preferences, and analytics.
3. How We Use Your Information
- To provide and maintain the platform
- To process payments and manage your subscription
- To respond to support requests
- To improve our product based on usage patterns
- To send service-related emails (not marketing, unless you opt in)
- To comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Third-Party Services
We use third-party services to operate the platform, including payment processors, cloud hosting providers, and analytics tools. These providers have access to your data only as necessary to perform their functions and are contractually required to protect it.
5. Cookies
We use cookies for authentication, session management, and basic analytics. You can disable cookies in your browser settings, though some platform features may not work correctly without them.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt out of non-essential communications
- Data portability (where applicable)
To exercise any of these rights, please contact us.
8. Data Security
We use industry-standard encryption for data in transit (TLS) and at rest. We apply access controls and security practices to protect your information. No method of transmission over the internet is 100% secure, but we take reasonable measures to protect your data.
9. Children's Privacy
Our platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
11. Contact
If you have questions about this Privacy Policy or how we handle your data, please contact us.